Detailed Claim Instructions

1. If your shipment is lost or has not arrived at the intended destination, contact the shipping carrier by filing a tracer and ask them to try to locate the missing shipment.
   If your shipment is damaged please notify the carrier about damaged packages as soon as possible.
2. Complete a SHIPSURANCE claim form, and provide all required documents within one hundred and twenty (120) calendar days from the date of shipment.
   1. Make sure you are notified about any damage within 15 days as coverage allows for the discovery of loss or damage of a package up to 15 days after final delivery.
   2. If the shipment is sent via the United States Postal Service (USPS) OR Canada Post, and the claim is for loss the Insured must wait 20 calendar days (Domestic shipments) or 40 calendar days (International shipments) before filing claim with SHIPSURANCE.
3. Provide the following documents with the claim:
   1. Copy of the carrier's tracer/claim form or results with the claim number, tracking number, and other related information from the carrier.
   2. Copy of the carrier's settlement check and stub, if applicable (Not needed for USPS non-Express mail shipments). DO NOT WAIT FOR CARRIER CHECK TO FILE CLAIM WITH SHIPSURANCE.
   3. Copy of original invoice/receipt to/from the recipient.
      1. If the claim is for damage please describe the damage. If repairs are possible, include the cost of the repair from disinterested 3rd party. If repairs are NOT possible, include the salvage value.
      2. If the claim is for damage, photos and inspection may be required. Retain all packaging material and damaged goods in its original form as received. DO NOT FAX PHOTOGRAPHS.
   4. Shipments sent via the United States Postal Service (USPS) OR Canada Post: Claim statement/affidavit form signed by the recipient. An online affidavit/claim verification form is available in multiple languages.

*Remember: All packaging material and damaged goods must be kept in the original form as received. The packaging and items shipped must not be sent back to the shipper until a claim is complete.

Please make sure that you do not fax any photographs as they do not arrive clear. If you need to provide any photographs, please email them to [email protected].